CHAPTER 10

LIES LEADERS LOVE

“Man is not a rational animal, he is a rationalizing animal.”

ROBERT HEINLEIN

A few years ago, I worked with a manufacturing organization that was redesigning its main operating processes. The CEO asked me to facilitate a meeting where a number of different leaders in the company would be discussing how their respective parts of the process could dovetail once implemented. The event was in a beautiful old hotel with lots of mahogany trim and old oriental rugs. Within a few minutes of checking in, I was hanging up my clothes and heard a voice coming through the back wall of the closet. The occupant in the room next ...

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