In the previous chapters, we’ve looked at Salesforce and Nonprofit Cloud Case Management. We’ve also examined the basics of impact measurement and outcome evaluation as well as how to create a logic model or theory of change to document the effectiveness of the program or services that you are providing to individuals. Then, we looked at how to report and evaluate that impact so that we can make changes to improve the impact that we have and best position ...
© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023
D. MacDonaldImpact Measurement and Outcomes Evaluation Using Salesforce for Nonprofitshttps://doi.org/10.1007/978-1-4842-9708-7_77. The Change Management Process
Dustin MacDonald1
(1)
Sigourney, IA, USA
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