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Implementing Cisco Networking Solutions by Harpreet Singh

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The importance of metrics

"If you cannot measure it, you cannot improve it."
- Lord Kelvin

We have previously discussed that network management is ensuring delivery of services with the expected service level agreements to end users. Hence, it is obvious that it is important to define and measure the SLA parameters for each service. This will help the organization measure its performance against the stated goals, take corrective steps to improve the operational efficiency, and align the offered SLAs that are closer to what can be delivered.

The service levels for user services are dependent on multiple factors. These include network resiliency, the capacity of the network, and NOC effectiveness in troubleshooting and resolving issues at the ...

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