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Implementing Cisco Networking Solutions by Harpreet Singh

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People

"It is not the gun, but the man behind it"
- John Brown

People are one of the foundational pillars of effective network management. It is their skill that defines how effectively they can use the available technology and tools deployed in the organization for network management and operations.

It is important to hire resources with the right skills to work at different levels within the network management function. It would be highly inefficient for an organization to hire everyone at the same level, as effective network management needs a well-defined hierarchy. An effective NOC team consists of different resources at tier 1 and tier 2 of network operations with general skills in network management, monitoring, and basic troubleshooting. ...

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