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Implementing E-Learning by Lance Dublin, Jay Cross

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Organizations Are Systems

Organizations are dynamic systems in which the change in one element necessitates changes in all the others. Many models have been developed to represent this fact graphically; after all, a picture is worth a thousand words.

The 7-S model was developed by Tom Peters and Robert Waterman when they were at the management consulting firm McKinsey & Company (figure 3-2).

Figure 3-2. The McKinsey 7-S model.

Source: Reprinted with permission from McKinsey & Company.

The model includes three hard Ss—strategy, structure, and systems—and four soft Ss—style (culture), staff, skills, and shared values. The hard Ss are easy ...

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