Using the concepts discussed in this chapter, write a three-page strategy for keeping e-learning alive at your company. Often treated as an afterthought, it’s the sustainment strategy that brings many e-learning programs to their knees after a successful start. Address how you plan to keep your customers in the race, earn the continuing support of your stakeholders, and institutionalize a learning culture. Worksheet 9-1 poses questions to guide your answers.
|We will keep our customers over time: