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Implementing E-Learning by Lance Dublin, Jay Cross

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Your Turn

Using the concepts discussed in this chapter, write a three-page strategy for keeping e-learning alive at your company. Often treated as an afterthought, it’s the sustainment strategy that brings many e-learning programs to their knees after a successful start. Address how you plan to keep your customers in the race, earn the continuing support of your stakeholders, and institutionalize a learning culture. Worksheet 9-1 poses questions to guide your answers.

Worksheet 9-1. Create a strategy for sustaining your e-learning.
We will keep our customers over time:
  • How will you provide feedback to learners and their bosses?

  • How will you handle complaints?

  • How will you assess customer satisfaction?

  • How will you stay customer-focused?

  • How will ...

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