Implementing E-Learning

Your Turn

Using the concepts discussed in this chapter, write a three-page strategy for keeping e-learning alive at your company. Often treated as an afterthought, it’s the sustainment strategy that brings many e-learning programs to their knees after a successful start. Address how you plan to keep your customers in the race, earn the continuing support of your stakeholders, and institutionalize a learning culture. Worksheet 9-1 poses questions to guide your answers.

Worksheet 9-1. Create a strategy for sustaining your e-learning.

We will keep our customers over time: How will you provide feedback to learners and their bosses? How will you handle complaints? How will you assess customer satisfaction? How will you stay customer-focused? How will ...