O'Reilly logo

Implementing E-Learning by Lance Dublin, Jay Cross

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

How Happy Are Your E-Learning Customers?

Learners seek value that exceeds expectations. Keep your fingers on the learners’ pulse if you expect to meet this challenge. An old customer service rule of thumb holds that one customer in five is dissatisfied, but only one in 20 lodges a formal complaint. Here are some ideas that you can put into place to get this valuable information:

  • Complaint and suggestion systems: These systems can be good sources of ideas for improvement. You will collect better feedback if you go beyond the typical smile sheet dashed off in the last two minutes of a learning experience.

  • Customer satisfaction surveys: Telephone calls elicit better information than written questionnaires. Sometimes you can make a few calls to get ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required