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Implementing E-Learning by Lance Dublin, Jay Cross

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Change Management Concepts
Change agent:

An informal leader with strong communication, facilitation, and training skills who assists the change process from within the organizational structures.

Communication:

A process in which individuals create and share information with one another in order to reach mutual understanding; includes dialogue.

Critical issue:

Those issues that are deemed important to the organization, with regard to its present and future performance, and also to its stakeholders.

Critical success factors:

A set of factors that are essential to the organization for gaining and maintaining a competitive advantage.

Developmental change:

The hierarchically lowest type of organizational change. Limited to improvements on what currently ...

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