Chapter 1. Introduction 13
򐂰 Monitoring and alerting options that can be customized to suite your needs
Do not forget that you cannot manage what you do not measure.
1.5 OMEGAMON XE for WBI overview
IBM Tivoli OMEGAMON XE for WebSphere Business Integration helps you to
manage and configure your WebSphere MQ, Message Broker, and InterChange
Server environments. These solutions provide the most comprehensive suite of
tools to manage the performance, connectivity, and configuration of your
environment. This allows you to gain an understanding of your environment and
determine when your applications are not performing properly. You will then be
able to take corrective action to alleviate these problems.
IBM Tivoli Performance and Availability Management products provide the
central nervous system for complicated business landscapes: they constantly
gather information on hardware, software, and network devices, and, in many
cases, cure problems before they actually occur. IBM Tivoli availability products
monitor business at the component, business system, and enterprise levels. This
technology identifies critical problems as well as misleading symptoms, and then
either notifies support staff with the appropriate response, or automatically cures
the problems, which decreases operating costs and improves staff efficiency.
IBM Tivoli OMEGAMON XE for Business Integration monitors and manages the
WebSphere MQ, WebSphere MQ Message Broker, and WebSphere
InterChange Server environments. The out-of-the box capabilities of this product
provide auto-discovery and monitoring of these complex environments, providing
customers with rapid time to value, ease of use, and improved product quality.
Additionally, it identifies common problems and automates corrective actions by
monitoring key WebSphere MQ, WebSphere MQ Message Broker, and
WebSphere InterChange Server metrics. It sends event notification and provides
data collection for real-time and historical data analysis, thus reducing
administration costs and maximizing return on investment with increased
efficiency of the IT staff.
1.6 OMEGAMON XE for WBI and ITIL
ITIL (IT Infrastructure Library) is the only comprehensive, non-proprietary source
of service management best practices that is publicly available. It was originally
created by the UK Government, but has rapidly been adopted across the world
as the guidelines for best practices in the provision of IT Service.
14 Implementing IBM Tivoli OMEGAMON XE for WebSphere Business Integration V1.1
The main focus of IT Service Management is divided into two main areas,
Service Support and Service Delivery, and contains an integrated set of
well-documented processes including, among others:
򐂰 Service Support
Service Desk
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
򐂰 Service Delivery
Service Level Management
Availability Management
Capacity Management
Financial Management for IT Services
IT Service Continuity Management
Figure 1-9 on page 15 shows the ITIL architecture.
Note: Service Desk is considered a function, not a process, in ITIL.
Chapter 1. Introduction 15
Figure 1-9 ITIL architecture
In recent years, it has become increasingly recognized that information is the
most important strategic resource that any organization has to manage. Key to
the collection, analysis, production, and distribution of information within an
organization is the quality of the Information Communication Technology (ICT)
systems and IT services provided to the business. It is essential that we
recognize that ICT systems are crucial, strategic, and organizational assets and
therefore organizations must invest appropriate levels of resources into the
support, delivery, and management of these critical IT services and the ICT
systems that underpin them. However, these aspects of IT are often overlooked
or only superficially addressed within many organizations. The key issues facing
many of today's senior Business Managers and IT Managers are:
򐂰 IT and business strategic planning
򐂰 Integrating and aligning IT and business goals
򐂰 Acquiring and retaining the right resources and skill sets
򐂰 Implementing continuous improvement
򐂰 Measuring IT organization effectiveness and efficiency

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