Appendix . Epilogue

One of the most common complaints about most applications—and ClearQuest is no exception—is that the standard documentation does not provide adequate guidance and best practices for deployment. Even when you find deployment and integration guidelines, they often lack some of the business reasoning behind them to help you reinforce the importance of the new or expanded application to your management team. And, in most cases, they fail to take into account how the new application fits into, or affects, the other tools in the change management continuum.

With flexibility comes complexity, and what is needed is a plan for continuous fine-tuning. Your systems will change, your back-end requirements may shift depending on your partners ...

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