Chapter 5. Analyzing Your Company’s Needs

Ah, the smell of newly opened packing material in the morning. You just received a rather large shipment from the front desk, and now sitting on your desk is an unwrapped set of disks and manuals with “ClearQuest” written all over them. Where do you start? How do you design a successful ClearQuest deployment? Well, the best place to start is by outlining the problem domain and then reaching an understanding of all the pieces to the puzzle. Think of it as a holistic approach to problem solving: Before attempting to solve any kind of problem, it’s always good to map out all of the artifacts in the system, define the relationships among the artifacts, and figure out the best solution with the broadest perspective. ...

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