Implementing ITIL Change and Release Management

Chapter 2. Discovering and Managing Requirements

“Managing requirements” is the technical term for knowing what your project is doing. Whether they are documented or simply exist in someone’s head, requirements are part of every project. This chapter describes the benefits of formally documenting and managing requirements. Then it gives you detailed information about working with requirements for your implementation of change and release management.

Much of what you’ll find here is common to all IT projects. The techniques described have indeed been used to develop software, implement business applications, improve IT processes, and define IT services. If your organization is already familiar with the rigor of requirements management, ...