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Implementing ITIL Configuration Management by Larry Klosterboer

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CHAPTER 3. Determining Scope, Span, and Granularity

After gathering and documenting effective requirements, you have a solid foundation on which to build a configuration management system. Some of those requirements most likely deal with the data you will put into the Configuration Management Database (CMDB). This chapter explores that topic in much more depth, recommending that you look at the shape of the CMDB as a three-dimensional matrix.

The first dimension of the matrix is called scope. Scope indicates what the potential contents of the CMDB will be—that is, the categories of objects that will be included and what kinds of relationships you can capture between those categories. Scope provides the general outline of your database schema ...

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