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Implementing ITIL Configuration Management by Larry Klosterboer

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CHAPTER 15. Improving the Business Value of Configuration Management

By now you have all the information you need to implement and run a successful configuration management service. You’ve done the planning, lived through the implementation, and started to mature your operational service. Maybe you even did all that before you picked up this book. This chapter gives you some suggestions for what might be the next step.

We will consider three different projects that are possible only when your Configuration Management Database (CMDB) is fully populated and trusted. These are all projects that can add significant value to your information technology (IT) operations by moving IT closer to the business you support. The projects aren’t presented in ...

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