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Implementing Lean Six Sigma in 30 Days by Tanmay Vora, Gopal Ranjan

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Chapter 3. Define (Days 9-11)

This chapter describes the first stage, Define, of the DMAIC methodology. Defining is one of the most crucial stages as it decides the direction of the project. The Define stage establishes a foundation that helps the subsequent stages to follow the structure of the methodology and to yield the desired results. This chapter will describe what the Define stage should deliver, along with the tools and techniques needed to do so. We will also return to the case study introduced in Chapter 1, What is Lean Six Sigma?, to illustrate how the Define stage should work.

Define: key deliverables. Define is the cornerstone of the DMAIC journey and plays a crucial role in the project lifecycle. The value of the Define stage can ...

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