
98 ◾ Implementing SAP
®
CRM
3.2.2 Cost Reduction Approach
is is one of the most direct ways of justifying an investment for the introduction of infor-
mation systems. Assuming that the benets from the new systems are equal to or greater than
the existing system, one simply compares the costs of the proposed system with the existing
system. A variation on this approach is the value-added analysis of the related business processes
within the organization. In this approach, that is, the essence of the BPM approach presented in
Chapter 7, the organization essentially identies the non-value-added tasks and either eliminates
them or substitutes for ...