
CRM Evaluation ◾ 103
Table 3.1 CRM Evaluation: Vendor Issues
Item
No.
Description Available Congured Upgraded Third
Party
Absent
1. How long has the CRM under consideration been sold by the vendor in the market?
2. Has it been developed in-house or acquired? Is the core development team still
with them?
3. What is the gross annual turnover and prot of the company? What is the ratio of
sales to support revenue?
4. How long has the vendor been in the packaged solution market?
5. What is the installed base of this CRM?
6. What are the hardware and operating systems that it is currently available on?
7. How are they distributed: industry-wise or ...