
108 ◾ Implementing SAP
®
CRM
Table 3.3 (Continued ) CRM Evaluation: Technical Issues
Item
No.
Item Description Available Congured Upgraded Third
Party
Absent
13. Are there clear, brief, and well-documented instructions to guide the user through
the system?
14. Are error messages well formatted, clear, and well documented?
15. Are the error correction options and instructions satisfactory?
16. Are single-key action commands used to speed the interaction of the user?
17. Does it have a help management system? Is contextual help available on a eld or a
program?
18. Does it have a database management system or utilize a variety of standard
RDBMSs ...