
CRM Evaluation ◾ 113
Table 3.4 CRM Evaluation: Installation and Operation Issues
Item
No.
Description Available Congured Upgraded Third
Party
Absent
1. Are the vendor’s and purchaser’s installation responsibilities clearly dened?
2. Are installation specications dened clearly?
3. Does the vendor have a manual or computer-assisted installation procedure?
4. Does the conguration of the installation depend on the specics of the enterprise,
and is there enough assistance available via documentation or vendor personnel?
5. Are the acceptance criteria clearly dened?
6. Does the operation of the system need extensive training for computer operators ...