
118 ◾ Implementing SAP
®
CRM
Table 3.7 (Continued) CRM Evaluation: Security, Audit, and Control Issues
Item
No.
Description Available Congured Upgraded Third
Party
Absent
11. Does the system provide audit trails for varied activities such as security breaches,
user log-ins, prole log-ins, group log-ins, and report format modications and
generation?
12. Does the system provide capabilities to maintain audit trails for varied activities like
database structure modications, data eld modications, database entry, and
query generation.
13. Does the system provide safeguards such as passwords or authorized terminals to
protect the tables from ...