
CRM Evaluation ◾ 123
22. Does it provide the capability to evaluate, on a continuous basis, the relative
success of the sales channel by tracking the conversion leads/prospects into
customers and the associated sales events?
23. Does the CRM provide the capability to assign and track sales quotas and sales
performance by region, by sales person, by channel, or by product/service?
24. Does the system provide for numerous details on rebates, such as special price
agreement costs, rebate amounts, and volume discounts?
25. Does it provide support for supplier sponsored bonus/special supplier incentives
to a singular or multiple recipients?
26. Does the ...