Skip to Main Content
Implementing SAP® CRM
book

Implementing SAP® CRM

by Vivek Kale
December 2014
Intermediate to advanced content levelIntermediate to advanced
513 pages
18h 48m
English
Auerbach Publications
Content preview from Implementing SAP® CRM
140Implementing SAP
®
CRM
4.4 CRM Core Selection Methodology
As CRM fundamentally implements a process-driven customer-centric enterprise, the selection of
processes for implementation is of primary signicance. e selection team will make its choice
depending on how easily the CRM can implement the process considered critical for the company
operations. It will depend upon how exibly the system implements the business processes of
interest to the organization.
4.4.1 Process Selection
is involves systematically compiling all processes and variants that are prevalent within the orga-
nization. ese could be processes at every level within the organization, irrespective of whether it
has been computerized or not. Compared with the nancia
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

CRM

CRM

Jeffrey Peel
CRM For Dummies

CRM For Dummies

Lars Helgeson

Publisher Resources

ISBN: 9781482231427