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Chapter 6
SAP CRM Implementation
Project Cycle
In this chapter, we consider an overview of the SAP CRM implementation project life cycle.
First, we consider the context of launching such a project, which includes the objectives of the
project, implementation strategies, and the resource requirements for a company. We also pro-
vide an overview of the pre-implementation, implementation, and post-implementation phases
of the project. e chapter ends by identifying some of the aspects involved with the deployment
of SAP CRM at remaining sites, as well as the issues of supporting a SAP CRM production
environment.
It is assumed that after the eva ...