SAP CRM Implementation Project Cycle ◾ 191
6.6.2 Materials
e material inputs needed would be
1. Hardware: Servers (database, application, data warehouse, communications, network,
e-mail, and so on) and client PCs
2. Networking: Hardware and software
3. Software: CRM, front-end GUI software, data warehouse, DBMS, operating system, oce
automation systems, and so on
4. Project Oce and SAP CRM Center infrastructure
6.6.3 Manpower
e manpower resources essential are
1. Executive management
2. Senior ocers
3. Technical personnel
4. System administrative and support personnel
5. Oce administrative and support personnel
6. Super users
7. End users
6.6.4 Time Period
e duration of a SAP CRM project for SMEs might range from 4 to 9months.