196 ◾ Implementing SAP
®
CRM
SAP Partner Academy’s technical and Functional courses provide comprehensive train-
ing for the entire implementation team. SAP’s courses are designed to get a team up to speed
quickly and eciently, some of which are
a. Using SAP CRM
b. SAP NetWeaver
c. SAP Tools and Programming
d. SAP Enterprise Applications:
i. SAP CRM Marketing
ii. SAP CRM Sales
iii. SAP CRM Service
iv. SAP CRM Interaction Center
2. SAP CRM Installation: is basically involves installing the base license and designing
the system landscape including the SAP NetWeaver Server, the SAP CRM Enterprise
Applications, and the SAP development environment for ABAP and Java.
3. Implementation: For the SMEs, SAP CRM recommends the Accelerated SAP (ASAP)
Methodolog ...