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Implementing SAP® CRM
book

Implementing SAP® CRM

by Vivek Kale
December 2014
Intermediate to advanced content levelIntermediate to advanced
513 pages
18h 48m
English
Auerbach Publications
Content preview from Implementing SAP® CRM
SAP CRM and Enterprise Business Process Re-Engineering209
functional boundaries, they have starting and ending points, and they exist at all levels within the
organization, including section, department, division, and enterprise levels. In fact, processes exist
across enterprise boundaries as well. Processes evolve and degrade in terms of their eciency and
eectiveness.
A process itself can consist of various substeps. e substeps in a process could be
Value-added steps
Non-value-added steps
Legal and regulatory steps (which are treated as value-added steps)
7.2.2 Selecting Business Processes for BPR
Selecting the right processes for an innovative process re-engineering eort is critical. e pro-
cesses should be selected for their h ...
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Publisher Resources

ISBN: 9781482231427