SAP CRM and Enterprise Business Process Re-Engineering ◾ 209
functional boundaries, they have starting and ending points, and they exist at all levels within the
organization, including section, department, division, and enterprise levels. In fact, processes exist
across enterprise boundaries as well. Processes evolve and degrade in terms of their eciency and
eectiveness.
A process itself can consist of various substeps. e substeps in a process could be
◾ Value-added steps
◾ Non-value-added steps
◾ Legal and regulatory steps (which are treated as value-added steps)
7.2.2 Selecting Business Processes for BPR
Selecting the right processes for an innovative process re-engineering eort is critical. e pro-
cesses should be selected for their h ...