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Implementing SAP® CRM
book

Implementing SAP® CRM

by Vivek Kale
December 2014
Intermediate to advanced content levelIntermediate to advanced
513 pages
18h 48m
English
Auerbach Publications
Content preview from Implementing SAP® CRM
214Implementing SAP
®
CRM
Assignment Manager for apportioning and sharing critical information such as leads, cus-
tomers, and service requests across members of an enterprise
Rule-based data synchronization for the coordination of a mobile force
A workow manager for workforce collaboration in reacting to business events
An assignment engine to automate the assigning of resources to asset of planned activities
Call scripting to support call center agents in their interactions with customers
e SAP CRM strategy is to integrate all business operations in an overall system for planning, con-
trolling, optimizing, and monitoring all customer-related activities of a given business. SAP CRM
has included hundreds of best-business practices ...
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Publisher Resources

ISBN: 9781482231427