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Chapter 10
SAP CRM Application
Environment
SAP introduced SAP NetWeaver in 2003. Driven by the vision of Enterprise Services Architecture
(ESA) and revolving around the concept of integration, SAP NetWeaver was targeted to reduce
the Total Cost of Ownership (TCO) dramatically by building innately integration capabilities
into each and every component of SAP NetWeaver.
e vision of the responsive integrated enterprise is not that of a singular monolithic enterprise-
wide application but that of a real-time integrated constellation of distributed applications (see
Chapter 2, Section 2.1.3 “CRM Reects and Mimics the Integrated Nature of the Enterpri ...