
300 ◾ Implementing SAP
®
CRM
10.4.1 People Integration
People integration ensures that users are empowered to the following:
10.4.1.1 Multichannel Access
Customers are demanding more access and interaction points with their suppliers. In addition
to getting more information from the companies with which they do business, customers are
demanding more ways of interacting with those companies—including mobile phone, e-mail,
Web, and regular mail. SAP Mobile Infrastructure enables members of the enterprise to work
remotely independent of the networks and be able to conduct time-critical business processes in
an oine mode.
SAP Mobile Client, which is ...