Initiating the SAP Project ◾ 359
e issues become further aggravated because of lack of clarity in terms of
◾ Why changes are needed
◾ What changes are needed
◾ Who is accountable for what
◾ How will the performance and progress be measured
e issues arising because of changes resulting from the implementation of SAP can be resolved by
◾ Demonstrated support from senior management
◾ Wide and rapid information dissemination on the SAP project
◾ Adequate training and refresher programs
◾ Accelerated progress and eectiveness with the SAP system
◾ Rotation of job responsibilities or replacement
12.12 Roles of the SAP Project Team Members
In the following sections, we discuss the roles and responsibilities for the members of the SAP
team.
12.12.