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Implementing SAP® CRM
book

Implementing SAP® CRM

by Vivek Kale
December 2014
Intermediate to advanced content levelIntermediate to advanced
513 pages
18h 48m
English
Auerbach Publications
Content preview from Implementing SAP® CRM
405
Chapter 14
Supporting and
Enhancing SAP CRM
In this chapter, we look at the post-implementation support of SAP within an organization. In
traditional application software systems, ongoing maintenance is known to account for more than
50% of the total cost of any system.
SAP simplies ongoing changes in the delivered functionality of a system because of
Comprehensive functionality
Inherent exibility
A comprehensive upgrade strategy
In this short chapter, we highlight some of these aspects that are related to supporting and enhanc-
ing the performance of the SAP implementation and hence its return on investment (ROI). We
end this chapter ...
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Publisher Resources

ISBN: 9781482231427