Supporting and Enhancing SAP CRM ◾ 415
4. Bottom-right quadrant: Represents the private application service providers (ASPs) that pro-
vide operations and maintenance of especially custom applications to an ecosystem of enter-
prises involved in a particular area of business. We describe this category in Section 14.7.3
“Private ASPs.”
Top reasons cited by enterprises for resorting to outsourcing are as follows:
◾ Free internal resources for more strategic projects
◾ Ooad functions that are dicult to manage
◾ Receive cash infusion from transfer of assets to outsources
◾ Replace capital expenditures with pay-as-you-use operational expenses
◾ Gain access to world-class IT expertise
◾ Reduce costs for research, development, and successful deployment ...