CHAPTER 13: CONTROL PROCESSES
The control processes create essential conditions for a stable and secure IT operation, through sound management of the IT inventory and ensuring orderly change in IT. Three processes are included: change management, configuration management and release and deployment management.
While change management focuses on the control and coordination of changes, release and deployment management prepares the planned changes for their deployment. Configuration management provides the necessary information to not only assess change impact, but also control the information about the components affected by the change. Release and deployment management has to be integrated into the configuration and change management processes, ...
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