The first couple of chapters introduced somewhat theoretical elements relating to the use of a CRM system in a smaller business. We also discussed the special requirements you are expected to have depending on the nature of your organization, its business model, and customers. Now, we finally get to work and face the challenge of getting a CRM installed for your business.
In this chapter, we will take a systematic approach in making the right deployment choices for your business. First, we take a detailed look at the alternatives you have for a CRM deployment, including On-Demand (no installation at all for you), Collocation (someone else hosting and installing on a server that belongs to you), a conventional