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Implementing SugarCRM 5.x by Michael Whitehead, Angel Magaña

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Chapter 6. The SugarCRM Ecosystem

In the previous two chapters, you have read about the basic CRM functions provided by the SugarCRM system. We have also seen a number of extended capabilities the standard system can perform that take it beyond pure CRM, into a broader business management role.

SugarCRM is supported not only by SugarCRM, the company, but also by a large community of fellow users throughout the world. Many of these individuals are also contributors, as they offer solutions to problems that others may be encountering. This may be in the form of an answer to a technical query or in other cases, they are corrections or enhancements to the system.

While many of these community members offer open source or free editions of the add-ons ...

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