Acknowledgments

I would like to first thank Chris Guzikowski, Dave West, and Mary O’Brien. Dave and Mary, thank you for taking on this project. Chris, thank you for taking this book into production and making it happen.

Over the course of learning the lessons that this book was built on, there have been extraordinary people who I have had the privilege of both working with and learning from. Mark Lines and Clay Nelson were both contributors of content as well as reviewers. They are both well-respected experts in the industry and provided me with critical feedback. Thank you both for your hard work.

One very special person who I would like to single out is Ali Ali. Ali, you have set the high mark for delivering value to organizations that I will ...

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