Improving Business Performance Insight . . . with Business Intelligence and Business Process Management

Improving Business Performance Insight . . . with Business Intelligence and Business Process Management

by Chuck Ballard, Ahmed Abdel-Hamid, Robert Frankus, Fabio Hasegawa, Julio Larrechart, Pietro Leo, Jo Ramos
Released August 2006
Publisher(s): IBM Redbooks
ISBN: None

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Book description

In this IBM Redbooks publication, we describe and demonstrate how to implement enterprise performance insight. This is an initiative that has a primary focus on the integration of Business Process Management and Business Intelligence. With this capability, management has an enterprise-wide view of their business that can enable proactive business management.

We discuss the techniques, architectures, and processes used to define and implement such an environment. Among the specific techniques and technologies used are key performance indicators, process alerts, management dashboards, analytic applications, application integration, process modeling and monitoring, and real-time business intelligence. The products featured are DB2 UDB, DB2 Alphablox, WebSphere Information Integrator, WebSphere Portal, WebSphere Business Monitor, and WebSphere Business Modeler.

Performance insight is an element of a more global initiative called business innovation and optimization (BIO). With this, we can enable business performance management, an initiative for the effective use of people, processes, assets, and technology to proactively achieve business goals and measurements. It enables strategic alignment of business and technology, resulting in real-time access to data and continuous process and data flow, for proactive business management, and business goal attainment.

Table of contents

  1. Notices
    1. Trademarks
  2. Preface
    1. The team that wrote this redbook
    2. Become a published author
    3. Comments welcome
  3. Chapter 1: Introduction
    1. Business Innovation and Optimization
      1. BIO on-ramps
      2. Performance Insight on-ramp
    2. Overview and objectives
    3. Contents abstract
  4. Chapter 2: Business innovation and performance optimization
    1. Optimizing performance to achieve business goals
    2. Layers of performance optimization
      1. Infrastructure optimization and virtualization
      2. Business Innovation and Optimization
      3. Consulting and integration services for optimization
      4. Solving very complex optimization problems
      5. The Services Sciences, Management and Engineering
    3. Business Innovation and Optimization
      1. An approach to BIO (1/2)
      2. An approach to BIO (2/2)
      3. A software component platform for BIO
      4. Mapping BIO functionality and IBM products (1/2)
      5. Mapping BIO functionality and IBM products (2/2)
    4. Performance Insight
  5. Chapter 3: Performance Insight
    1. Getting the information for performance insight
      1. Roles
    2. Performance insight components
      1. Business Intelligence
      2. Business Process Management
    3. BI and Business Process Management
      1. Data integration
      2. Inline analytics
      3. Dashboards
  6. Chapter 4: Business Process Management
    1. Defining a process
    2. Managing the business processes
      1. Benefits of business process management
      2. Business intelligence and business process management
      3. Business process management functionality
    3. Business process management and SOA
    4. Business process management tools and enablers
    5. Implementing business process management
      1. IBM tools for implementation
    6. Conclusion
  7. Chapter 5: Business Intelligence
    1. The data warehousing evolution
      1. Data mart proliferation
      2. Independents data marts
      3. Dependent data marts
      4. Data mart consolidation
    2. Extending the data warehouse
      1. Right-time enterprise data warehouse
      2. On Demand Business intelligence
      3. Master Data Management
    3. Layered data architecture for data warehousing (1/2)
    4. Layered data architecture for data warehousing (2/2)
      1. DB2 UDB and the layered data architecture
      2. Data warehousing: The big picture
    5. Data integration
      1. Extract, Transform, and Load (ETL)
      2. Enterprise Application Integration (EAI)
      3. Enterprise Information Integration (EII)
    6. Scaling a DB2 data warehouse
      1. DB2 shared nothing architecture
      2. DB2 Balanced Partition Unit (BPU)
      3. DB2 database topology
      4. Balanced Configuration Unit (BCU)
      5. DB2 delivers performance for BI
  8. Chapter 6: Case study software components
    1. DB2 Data Warehouse Edition
      1. DB2 Alphablox (1/4)
      2. DB2 Alphablox (2/4)
      3. DB2 Alphablox (3/4)
      4. DB2 Alphablox (4/4)
      5. DWE OLAP
      6. DWE Design Studio (1/2)
      7. DWE Design Studio (2/2)
      8. DWE Integrated Installer
      9. DB2 data partitioning feature
      10. DB2 Query Patroller
      11. DWE Mining
      12. DWE Administration Console
      13. DWE SQL Warehousing Tool
    2. WebSphere Information Integration
      1. WebSphere Information Integrator (1/2)
      2. WebSphere Information Integrator (2/2)
      3. WebSphere DataStage
      4. WebSphere ProfileStage
      5. WebSphere QualityStage
    3. WebSphere Portal
      1. Architecture
      2. Portlets (1/2)
      3. Portlets (2/2)
      4. Development tools
      5. Personalization
      6. Administrative portlets
    4. WebSphere Business Modeler
      1. Advanced
      2. Basic
      3. Publishing Server
    5. WebSphere Business Monitor
      1. Architecture
      2. Component details
      3. Databases
      4. The dashboards
    6. WebSphere Process Server and Integration Developer
      1. Process server and integration developer - together
      2. Back-end system connectivity
    7. WebSphere Advanced Enterprise Service Bus
      1. Information distribution
      2. Components
      3. WebSphere Message Broker topologies
  9. Chapter 7: Performance insight case study overview
    1. Introduction
    2. The returns process management problem
    3. The case study returns process flow
    4. Performance insight on the returns process (1/2)
    5. Performance insight on the returns process (2/2)
  10. Chapter 8: Performance insight case study implementation
    1. Solution architecture
    2. Process modeling
      1. WebSphere Business Modeler - Getting started
      2. Case study implementation (1/4)
      3. Case study implementation (2/4)
      4. Case study implementation (3/4)
      5. Case study implementation (4/4)
    3. Process implementation and deployment
      1. Process development in WebSphere Integration Developer
      2. Deployment in WebSphere Process Server
      3. Importing in WebSphere Business Monitor (1/2)
      4. Importing in WebSphere Business Monitor (2/2)
      5. Adaptive Action Manager configuration (1/2)
      6. Adaptive Action Manager configuration (2/2)
    4. Integrating the information
    5. Business intelligence modeling
      1. The relational data model
      2. DWE OLAP: The product returns cube model
      3. DB2 Alphablox
      4. DWE OLAP and Alphablox Integration
    6. Application integration
      1. My Tasks portlet (1/4)
      2. My Tasks portlet (2/4)
      3. My Tasks portlet (3/4)
      4. My Tasks portlet (4/4)
      5. Alphablox portlets: Looking for the root cause (1/4)
      6. Alphablox portlets: Looking for the root cause (2/4)
      7. Alphablox portlets: Looking for the root cause (3/4)
      8. Alphablox portlets: Looking for the root cause (4/4)
    7. The solution execution
      1. Returning products
      2. Common Base Event
      3. Performing tasks using My Tasks portlet
  11. Appendix A: Portlet implementation code examples
    1. Human Task portlet
      1. Manager component
      2. Portlet view mode
      3. Configuration mode
      4. Human Task session bean
      5. Portlet controller (1/2)
      6. Portlet controller (2/2)
    2. Alphablox portlet
      1. Portlet View Mode
      2. Portlet Edit Mode
      3. Portlet Controller
      4. Portlet Session Bean
      5. Blox-To-Blox EventHandler
      6. Portlet Link Event Handler
  12. Glossary (1/2)
  13. Glossary (2/2)
  14. Abbreviations and acronyms
  15. Related publications
    1. IBM Redbooks
    2. Other publications
    3. Online resources
    4. How to get IBM Redbooks
    5. Help from IBM
  16. Index (1/3)
  17. Index (2/3)
  18. Index (3/3)
  19. Back cover

Product information

  • Title: Improving Business Performance Insight . . . with Business Intelligence and Business Process Management
  • Author(s): Chuck Ballard, Ahmed Abdel-Hamid, Robert Frankus, Fabio Hasegawa, Julio Larrechart, Pietro Leo, Jo Ramos
  • Release date: August 2006
  • Publisher(s): IBM Redbooks
  • ISBN: None