First and foremost to Diane, my partner in business and in life, without whose encouragement, support, and patience, this book would never have become a reality.
To Beth and Bill, my Mom and Dad, who taught me about life, faith, and personal integrity. Isn't this the basis for any kind of improvement?
To Ashley and Chancellor, my children, whom I have seen mature, taking both backwards and forward steps, and from whom I have learned about the challenges of change.
To Clay Steakley, our administrative assistant, who diligently read every word of this book and provided valuable insights.
To Frank Dennis, an associate, who has provided insights on statistical methods and for proofing the section on random sampling.
And especially to the dozens of information professions whose organizations have allowed me the privilege of providing guidance in their journey toward information quality maturity, and from whom I have learned much.