image CHAPTER 8

Evaluating a Training Course on Performance Appraisal and Coaching

This case study shows what a company can do if it wants to upgrade its performance appraisal process. In my experience, the human resources managers and line managers I have talked with are not happy with their programs. There seems to be a constant revision of philosophy, objectives, forms, and procedures. Most organizations are still using performance appraisal to decide on salary adjustments and provide information for personnel decisions including promotion and termination. This book concentrates on programs designed to improve performance. If you are looking for ...

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