Improving Managerial Talent

28Developing line manager coaching skills

Having designed, developed and trialled a competency coaching approach for use by line managers, the next task was to train such managers in how to apply it. We did this by making extensive use of our CCL design model (see Figure 28.1).

Figure 28.1 The Continuous Cycle model of skill development

As the starting point for the training, we coached managers through the process outlined in Section 24 for identifying priority development needs. We did this by asking them to work on the development of one of their direct reports, giving them models for each stage in the process and asking them to work in pairs ...