How would you grade these performance improvement programs?
Example 1. The president of ABC Electronics, Inc., has been exposed to the "quality" religion and becomes a true believer. Realizing that quality is getting insufficient attention in his company, he:
Arranges for a "fire and brimstone" quality speaker to deliver a one- or two-day session for all managers
Directs the human resource development department to prepare each supervisor to conduct video-plus-discussion sessions with his or her subordinates
Appoints a full-time quality director, who will report directly to him
Asks the quality director to produce a one-paragraph quality statement and circulate it to all employees