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Improving Productivity and Service in Depot Businesses
book

Improving Productivity and Service in Depot Businesses

by Colin Woodland
December 2022
Intermediate to advanced content levelIntermediate to advanced
218 pages
5h 34m
English
Productivity Press
Content preview from Improving Productivity and Service in Depot Businesses

Chapter 8 KPIs, the Balance Scorecard, and Basic Financial Models

DOI: 10.4324/9781003323822-8

Introduction

W. Edwards Deming wrote (The New Economics) that “it is wrong to say that if you can’t measure it, you can’t manage it, a costly myth.” Part of this sentence has been paraphrased numerous times, and although the meaning has been somewhat misinterpreted, it is correctly attributed to the writer. Edwards Deming is right of course, the paraphrase cannot be ubiquitously applied, the principle is fallible. However, based on many years of running complex operations it is a statement of undeniable fact to say that in order to optimise operational output and maximise productivity in any fast-paced logistics operation (irrespective of the service ...

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Publisher Resources

ISBN: 9781000821338