December 2022
Intermediate to advanced
218 pages
5h 34m
English
Route-based high-volume service companies present challenging, busy operational environments with multiple “moving-parts” and even with the best forward planning teams may not have a ready solution for every operational obstacle that might arise, for example vehicle breakdown, a road traffic accident (RTA), unannounced employee absences, snow, flooding or other inclement weather event, an urgent customer request, or even the occasional power cut caused by a cable being inadvertently severed by a road-working team in close proximity to the depot. To maintain service excellence at optimum cost in such a volatile environment demands absolute focus ...