Chapter 9 The Management Operating Rhythm (Drumbeat)
Introduction
Route-based high-volume service companies present challenging, busy operational environments with multiple “moving-parts” and even with the best forward planning teams may not have a ready solution for every operational obstacle that might arise, for example vehicle breakdown, a road traffic accident (RTA), unannounced employee absences, snow, flooding or other inclement weather event, an urgent customer request, or even the occasional power cut caused by a cable being inadvertently severed by a road-working team in close proximity to the depot. To maintain service excellence at optimum cost in such a volatile environment demands absolute focus ...
Get Improving Productivity and Service in Depot Businesses now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
