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Improving Productivity and Service in Depot Businesses
book

Improving Productivity and Service in Depot Businesses

by Colin Woodland
December 2022
Intermediate to advanced content levelIntermediate to advanced
218 pages
5h 34m
English
Productivity Press
Content preview from Improving Productivity and Service in Depot Businesses

Chapter 9 The Management Operating Rhythm (Drumbeat)

DOI: 10.4324/9781003323822-9

Introduction

Route-based high-volume service companies present challenging, busy operational environments with multiple “moving-parts” and even with the best forward planning teams may not have a ready solution for every operational obstacle that might arise, for example vehicle breakdown, a road traffic accident (RTA), unannounced employee absences, snow, flooding or other inclement weather event, an urgent customer request, or even the occasional power cut caused by a cable being inadvertently severed by a road-working team in close proximity to the depot. To maintain service excellence at optimum cost in such a volatile environment demands absolute focus ...

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Publisher Resources

ISBN: 9781000821338