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Appendix: E-mail to CEO
regarding reliability management
These excerpts from the book summarize the key concepts that differenti-
ate reliability technology from quality control. They focus on the concepts
of reliability technology and its ensuing tasks for CEOs and directors who
do have not enough time to read the entire book.
A.1 The operation of a reliability organization is
a must in corporate hardware development
Several years ago, a medium-sized company regarded as a rising star
in Korea declared bankruptcy. It had developed mobile phones and
launched them successfully in the domestic market and then enlarged
ov ...