194 Appendix: E-mail to CEO regarding reliability management
Failure analysts should be sufciently knowledgeable to consult with
specialists outside the company in order to increase the accuracy of failure
analysis. They need to understand all the processes of failure analysis in
order to work with outside researchers in reviewing the characteristics,
limits, and operation of various types of analysis equipment. Sometimes,
manufacturers are asked to analyze the failure of problematic items, which
is like setting the wolf to guard the sheep. Since the item manufacturer has
a high level of technical knowledge about the item, its failure reports are
generally accepted, but it would be better to understand these as simply
useful information, ...