CHAPTER 2Organizational Systems

I first became exposed to the concept of organization systems design in the 1990s, when my office was seeking to undergo a fundamental change in its performance, culture, and approach. A new leader had arrived in our office, and he questioned the way we did business. He felt that, although we were doing pretty well, we could do a lot better, and, quite frankly, he wanted to modernize our approach to work.

Prior to that, I (and most of my peers) tended to both look at and manage performance in a very reactive manner; if there was a problem, I looked to see who was at fault and whom I should blame. As many other managers did, I tended to fault people for our performance problems and did not think to look more deeply ...

Get Improving the Performance of Government Employees now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.