CHAPTER 4Reorganize the Activities That Affect Performance: The Structural System

The structural system is the way that you are organized. Activities that are well organized maintain effective control of their work, keep variances in their processes down to a minimum, use their resources effectively and efficiently, and have a high degree of communication. They are structured in a way that promotes collaboration and teamwork when required and are designed to enable decision makers to be as close as possible to their customers and to provide them with excellent service.

While this book is designed primarily to teach government field managers how to improve performance within their individual areas of responsibility, it is important to look at ...

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