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PART I Systems Thinking
Chapter 1 Overview
The Government Performance and Results Act (GPRA)
Why Is It So Difficult to Manage Performance in the Government?
What Can Be Done to Improve Performance in Government?
Chapter 2 Organizational Systems
The OSD Model
You Can Influence Design
A Detailed Explanation of the OSD Components
Design Choices: Where the Manager Really Makes a Difference
PART II Improving Performance
Chapter 3 Streamline Your Business Processes: The Technical System
Conducting a Thorough Review and Redesign of Your Technical Systems
A Simplified Approach to Business Process Reengineering
Improving Your Processes Without Going Through a Major Redesign Effort
Ensuring That Employees Have ...