book

Improving the Performance of Government Employees

by Stewart LIFF

February 2011

Intermediate to advanced

240 pages

4h 46m

English

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Contents

The Government Performance and Results Act (GPRA)Why Is It So Difficult to Manage Performance in the Government?What Can Be Done to Improve Performance in Government?
The OSD ModelYou Can Influence DesignA Detailed Explanation of the OSD ComponentsDesign Choices: Where the Manager Really Makes a Difference

Conducting a Thorough Review and Redesign of Your Technical SystemsA Simplified Approach to Business Process ReengineeringImproving Your Processes Without Going Through a Major Redesign EffortEnsuring That Employees Have the Knowledge and Tools They Need to Do Their JobPhysical ArrangementsTechnology
Overall Structure for an Entire OrganizationA Word About Contracting Out WorkThe Local StructureOther Factors to Consider
What to MeasureCapturing the InformationMaking Sense of the InformationSharing Information
Recruitment and SelectionOrientation and TrainingDeveloping Your Supervisors
The Performance Appraisal SystemWriting Performance Standards
Managing the Individual EmployeeManaging the Performance of Your GroupDealing with Poor PerformersA Note About the Supervisors
Design and AlignmentImplementationRenewalInnovation and Creativity
A Claims Processing ActivityA Vocational Rehabilitation and Employment (VR&E) DivisionA Home Loan Guaranty ProgramA Human Resources Management (HRM) Service

Content preview from Improving the Performance of Government Employees

PART 2Improving Performance

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Publisher Resources

ISBN: 9780814416228