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In the Line of Fire: How to Handle Tough Questions...When It Counts
book

In the Line of Fire: How to Handle Tough Questions...When It Counts

by Jerry Weissman
June 2005
Intermediate to advanced content levelIntermediate to advanced
216 pages
3h 37m
English
Pearson
Content preview from In the Line of Fire: How to Handle Tough Questions...When It Counts

Chapter 1. The Critical Dynamics of Q&A

To fully appreciate the importance of control in handling tough questions, we should first look at the consequences of loss of control. A vivid example of such a disastrous unraveling comes from an episode of the 1970s comedy television series, The Bob Newhart Show. The widely known series is still running in syndication. One particular episode has become a classic. In it, Newhart plays a psychologist named Robert Hartley, who amiably agrees to appear on a Chicago television program to be interviewed by Ruth Corley, the program’s hostess. This is the interview:

Ruth Corley: Good morning, Dr. Hartley. Thank you for coming. I hope it’s not too early for you.

Dr. Hartley: No, I had to get up to be on television. ...

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Publisher Resources

ISBN: 0131855174Purchase book